Career Questions and Answers
How to calm ones self, inbetween call center calls.?
Asked by Beck92
Whats the best way for a CSR to handle a high stress job?
Asked by Beck92
Whats the best way for a CSR to handle a high stress job?
A:
Best Answer:
Try to take a deep breath between calls. And tell yourself the next call cannot possibly be as bad as the last.
Try to take a deep breath between calls. And tell yourself the next call cannot possibly be as bad as the last.
A:
Deep, slow exhales. Find a comforting "mantra" type of thing to say to yourself in between calls. Surround yourself with happy pics or scenes that comfort you.
Answered by mustlovedogs
Answered by mustlovedogs
A:
Take deep breaths and let them out slowly. Sing softly between calls. Make the job fun by treating each call like a game by tallying the positive and the negative callers. See how many negatives you can turn into positives. Give yourself a treat when your positives outnumber the negatives. Use different accents.
Answered by Suzy
Answered by Suzy
A:
Take coffee breaks and healthy chats with your peers. Eat properly and stay healthy.
I understand your job is a high stress job and also compensates well. Focus on the brighter side of your position. You do not have to emotionally drain yourself to be of service to others. You are a CSR because you help inform people. Look forward to pampering yourself during rest days and make sure you count your blessings.
Answered by addicted too
Answered by addicted too
A:
I worked help desk for 5 years and the thing that worked best for me was music. I would listen to a song and remember that I am not responsible for these people being angry nor am I responsible for fixing their anger.
Sometimes that required rock music and sometimes it required something soothing. And honestly, sometimes it required a beer at lunch.
Thanks for doing a thankless job!
Answered by FrauStau
Answered by FrauStau
A:
If you can learn to separate yourself from personal attacks and your job, then you will be able to see that the customer is angry at the issue not at you. You are merely the one to solve the issue; so don't ever say no to the customer nor challenge him. Tell the irate customer that you will gladly be of service to him if you could hear what the issue is since the anger in his tone is preventing you from hearing him. Calming the customer is one way to get an issue resolved in no time. Always speak softly and slowly. If the customer refuses to provide you with a lower tone, pass him to the supervisor. (not all the time, though; your super will find it annoying to be doing your job.)
Answered by anaise
Answered by anaise
A:
I can relate.. I stress out on these calls... have a glass of something you enjoy to be by your side.... Toastmasters has helped my deal with nervousness etc... check them out in your area.. good luck my friend
Answered by raguse7
Answered by raguse7
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