How does excellent customer service releate to business objective.?
Asked by goodman17
Interview Question. Job Description- ServiceDelivery

Best Answer:
A business objective is something the business is aiming toward or a strategic position it is working to attain. Usually it is a step in the strategy. Objectives are similar to goals, but often have success/failure rather than quantifiable metrics According to Turban et al, 2002 “Customer service is a series of activities designed to enhance the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation” Since the customer and the product are closely knit, Excellent customer relationship is an essential tool to accomplish business objectives !!

customer service and TOTALLY change the business if a person gets good customer service they are more likely to come back it makes it more likely that people like the buiness people somethimes like being helped better than if there was no problem
Answered by rachi

The end results.Customer Satisfaction!
Answered by mtchndjnmtch

'A business absolutely devoted to service will have only one worry about profits. They will be embarrassingly large.' Henry Ford
Answered by tenno1234

Good turnover due to customer appreciation. Meaning the business will do better financially.
Answered by asuku t

All businesses require excellent customer service, no matter what they are, or you won't continue to have customers and you will stagnate or go out of business. The problem is many businesses just don't deliver. (sorry for the pun, couldn't help it) In a nutshell do your job well and make your customer happy and they will remain a customer.
Answered by William B music lover