Job presentation. i need help please!!!!!?
Asked by prchik
ok so im putting together a small presentation at my job's staff meeting this sat. and i haven't even gotten started. im a customer care specialist. and my boss wanted me to put together a small presentation on customer service. i work in a call center. now i have never done one of these b4 and i don't even know where to begin. she gave me some information on how to be a better customer service agent, and things we should and shouldn't do on the phone with the customers. i just don't know how to put it all together. i would greatly appreciate and and all tips, suggestions, or ideas on what or how i should present this. ***by the way its not anything fancy or anything like that, we're a small office so just a sheet or two on just refreshing everyone on the customer service skills.*** thanx

Best Answer:
Do a Powerpoint Presentation: 1st slide - Title slide something like, "Superb Customer Service 2nd Slide - Why customer service is important? List five reasons in bullet form below this title 3rd slide - Phone Techniques - What You SHOULD Do List the good techniques in bullets - explain them verbally at the meeting 4th slide - Phone Techniques - What you SHOULDN'T Do List the bad techniques in bullets - explain these verbally at the meeting Conclusion slide (or just, "The End")
Too many p resentations in college
Answered by IAskUAnswer

once you get started, it will probably hit you as far as which direction to go in. Start with the Do and Don't lists that your boss gave you Just start putting the info in there and when you are done, format it then and re-arrange the pages last. also, if you have statistics use charts, the visual goes over well in presentations. better than having all text. good luck
Answered by ChiGirl

Ok, so no PowerPoint presentation is needed then. Get a flip chart and write some stuff on there. Involve your group ~ ask them what is important in Customer Service - then chart them and then give your presentation (along with handouts) of the stuff your boss wanted you to present. Good to hand out the stuff right after you have them chart "what they think is important about Customer Service". Maybe you can do it kinda like Features-Benefits-Goals (like 3 separate flip chart pages) and write stuff on each one. Feature=what to do, Benefit=why we should do that, Goal=to retain customers and help them solve their problems. Pretty hard to tell you what to do when we don't know what your Boss has given you to present (material wise). Don't make it more than 15-20 mintues total.
Answered by MELANIE