Career Questions and Answers
Can you list the basics of customer service?
Asked by VWJ05
I had a customer service class a couple years ago, I'd just like a brush up
Asked by VWJ05
I had a customer service class a couple years ago, I'd just like a brush up
A:
Best Answer:
According to Mr. Vincent D'Agostino President and Founding Partner Webloyalty.com, Norwalk, Conn, the basics of customer service are :- A customer-service culture starts with the CEO and should be encouraged throughout the organisation. The customer is the core of all managerial, financial, and operational decisions. Be respectful of time. Prompt responses to telephone calls and emails show respect. Review internal processes and remove roadblocks and delays. Publicly reward customer service heroes. Consider the lifetime value of your customers Get it right, right away. Satisfaction levels drop each time a customer has to follow up on a request or an issue. Hire and keep the right people. Good service requires good people. Make sure your organization offers competitive training, salary and incentive programs, and state-of-the art equipment.
Courtesy : http://economictimes.indiatimes.com/quickiearticleshow/msid-2594492.cms
Answered by V.T.V.RAM
According to Mr. Vincent D'Agostino President and Founding Partner Webloyalty.com, Norwalk, Conn, the basics of customer service are :- A customer-service culture starts with the CEO and should be encouraged throughout the organisation. The customer is the core of all managerial, financial, and operational decisions. Be respectful of time. Prompt responses to telephone calls and emails show respect. Review internal processes and remove roadblocks and delays. Publicly reward customer service heroes. Consider the lifetime value of your customers Get it right, right away. Satisfaction levels drop each time a customer has to follow up on a request or an issue. Hire and keep the right people. Good service requires good people. Make sure your organization offers competitive training, salary and incentive programs, and state-of-the art equipment.
Courtesy : http://economictimes.indiatimes.com/quickiearticleshow/msid-2594492.cms
Answered by V.T.V.RAM
A:
Yup.
Service with a smile.
No matter how mean, how masty, or how stupid they get:
Service with a smile.
Answered by countryslowdance
Answered by countryslowdance
A:
I've been doing customer service for years. It really boils down to 3 things:
1. Listen to the customer and understand what the real problem is and what it will take to satisfy them. Ask questions until you've got it.
2. Keep them updated. If you don't know an answer, that's OK. Ask them if it's OK to get back to them by X time, and then get the answer and do it.
3. Track the solution until it is done. If it's bogged down, start bugging the appropriate people.
What companies always seem to forget is it's much cheaper to spend a little and keep a customer happy and coming back, rather than to lose a customer and then have to win another one.
Answered by Laissez-Faire Guy
Answered by Laissez-Faire Guy
A:
The most important thing is to really "listen". People can tell when they are being tuned out, and that's when they get mad. Even if it turns out that you are unable to fix the customer's problem, as long as they believe you really understood their issue, they'll usually have a positive memory of the encounter.
Answered by martapinkston@sbcglobal.net
Answered by martapinkston@sbcglobal.net
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