What does "Customer Service" mean?
Asked by phantom8000
I have seen ads in the Pennysaver that list jobs. Many of the recent ones say "Customer Service" but they don't list much else.. is the job in retail, is it working phones, etc. They also don't list a telephone number to call and ask, just a pay rate and a fax number to send in resumes. What does a job in "Customer Service" mean? I am hoping that they don't mean jobs doing retail sales, but I am not sure. Any clarification on this?

Best Answer:
Customer service is anything dealing with interacting with the client, whether via phone, a cashier position, over a counter, answering e-mails from customers, ect. Unless they give you information, all good firms give a job description, a brief history of the firm, the department number or title and possibly a pay range. If is that vague it may be a hiring firm that will send your resume to different companies that pay the hiring firm for finding candidates. I wouldn't bother with it.
I work in customer service on phones doing technical support, store and product information, ect.
Answered by Chonquesha

Customer service means if a customer has questions, you do your best to find them answers. This would mean probably talking to customers on the phone all day and helping them solve their problems.
Answered by Combogalis

I think they are offering a customer service online job, paid range $100-$400 dollars check it out http://www.nushio.com/
Answered by Cool Kid

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Answered by antipragu

Basicallyly like all major retail or service stores have a customer service desk. Helping customers with questions or problems they may have with a product or service.
Answered by Cool PR

Customer Service can be done in any industry(banking,retail,restaurants,gas stations,etc,etc). It means any interaction between a client or potential client and a company employee. Most jobs in customer service are : Front desk agents, Call Center agents, Customer Service Representative with Sales or Customer Service Representative with No Sales. Most Customer Service jobs include Sales to an extent. You can be selling a product or a service. If you work Inbound , you have no Cold calls,clients call you and you service them and offer them products. If you work Outbound,then you call people. If the ads don't mention sales, then I would assume sales is not the main objective of the job. Just in case, I would ask in the interview.
Answered by Maritza B

Customer service is when you interact with the patrons that are visiting your establishment. It's the way you communicate with them. A customer service rep usually answers the telephone or questions that a customer may have. They are courtesy and gracious. Great customer service is when the rep is not rude and show appreciation for your business whether it's a simple thank you or we appreciate your service.
Answered by Jaweast