Would you hire me for a call center position if you saw this?
Asked by HOPE FOR THE BEDDER
•Versed in positions that require a high level of responsibility •Available to work any day/shift to include overtime & short notice Customer Service Experience *As a Medical Assistant, Assisted in educating women about reproductive health…Provided emotional support with women undergoing invasive procedures…Conducted assessment interviews, verified insurance information. *As a Family Nutrition Program Assistant, facilitated group discussion on basic nutrition with recruited participants. In charge of setting up my work schedule as well as secretarial duties…Responsible for promoting the Family Nutrition Program with area agencies to gain volunteers and participants… Earned trust with participants in discussing personal matters such as income and personal family practices…Rated “Extraordinary Contributor” in the areas of conducting programs, record keeping, program management, and adaptability/flexibility in evaluation. *Direct Service Associate II, utilized therapeutic communication in diffusing situations with mentally ill patients…Received/relay pertinent information regarding patients during shift reports...Maintained professionalism during stressful/dangerous situations. Acquired Computer Skills Data entry into computerized record keeping system…Skilled in working in various windows…Able to prepare various electronic reports…Knowledgeable of sending email to include attachments…Currently taking Microsoft 2007 online @ ABC Community College as did you Great Scott Vboy cos most of what u suggested is opinion im giving them facts of what i did

Best Answer:
You have to sell yourself and sell your skills. Its not strictly opinion and when they interview you, they will ask for specific examples anyway, to allow you to provide the facts behind your statements. A lot of what you already have is along the same lines anyway. How is 'maintained professionalism' and 'gained trust' any different to the stuff that VBoy suggested? The point of a resume and cover letter is to sell yourself for the position. To advertise the skills you have and the experience you have. What you have provided is the experience, but you also need to highlight your unique skills. What is it that you can provide and contribute to the company? Btw, 'Skilled in working in various windows' makes no sense at all. Are you talking about Windows Office software, Windows operating systems? You also need to be more specific. 'Various electronic reports' doesn't provide much information.

You used a lot of words to say nothing. Maybe for entry level...maybe.
Answered by Great Scott

My company probably would not. But it depends on what type of call center? Tech Support Credit Card Medical Health? This seems more like you are applying for a call center in the Health field perhaps? Then it looks like you have the qualifications, however, I would add stuff like: Enjoy talking on phone Courteous Good listener Good multitasking skills refreshing voice remains calm with irate callers Aims for a first call resolution Hopefully you get the picture. Although I'm not sure why you would want to work in a call center. Many companies are outsourcing those fields.
Answered by Vboy303