| Company Name: |
Automatic Data Processing Inc (ADP) |
| Headquarters: |
Roseland NJ |
| Industry: |
Business Services |
| Sector: |
Services |
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| Employees: |
more than 10000 |
| Revenues: |
8.5 Billion |
| Website: |
View website |
| Ticker: |
ADP |
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About Us
Today, more than ever, new technologies and processes are shaping the way virtually every industry does business. At ADP, we continue to develop innovative products and services to help our clients save valuable time... make the most of their employees and resources... and boost their bottom line. This solutions-oriented approach has helped us become the world's leading provider of computerized transaction processing, data communications and information-based business solutions.
We're the Business Behind Business. Providing paychecks for approximately 30 million workers worldwide, processing securities transactions for clients on 5 continents, delivering computing solutions to more than 16,000 auto/truck dealers, and serving more than 20,000 clients in the property and casualty insurance industry.
Environment
A strong client service orientation has always played a big part in ADP's success. The ADP concept of "service" encompasses every aspect of our operations. It starts with our associates' initial contact with a prospect and extends to product quality, client responsiveness and satisfaction.
While our service levels are very good today in each ADP Strategic Business Unit, we always strive for perfection. We call this commitment to excellence "World Class Service."
To achieve World Class Service, we must constantly delight our clients and exceed our clients' expectations. We view World Class Service as our ultimate, over-riding goal in everything we do. The closer we get to providing World Class Service, the higher we raise the standard for achieving it.
This year, we are investing more than ever before in our associates, tools and processes to raise service quality levels even higher. It's our belief that these investments will help improve client retention, enhance sales and increase associate retention. And that benefits everyone!
People
ADP is looking for qualified and motivated professionals who want to build their careers in our domestic or international offices. ADP believes the professional success of our Associates is what has kept us on top as the industry leader. | |
Vision
Our Mission is to add value to our clients by making available a broad range of mission-critical, cost-effective computerized transaction processing and information services to selected markets on a global basis.
- ADP's business is based on the belief that:
each client and prospect counts. Each person counts; each deed counts; and each contact between a client or a prospect and an associate counts. Each client and prospect is either prospective future business or a prospective loss. . . depending upon the quality of our products, services and associates.
- Outstanding Associates are the key to our success. We are committed to attracting, motivating, empowering and retaining a team of exceptionally dedicated, talented associates who have a strong work ethic and results-orientation, who believe in and support our core values, and who reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, advancement, competitive compensation and benefits, and personal training and development in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible schedule issues. We will provide technologies that enable our associates to continually meet our clients' ever-changing product needs and preferences. We want each associate to feel like an integral part of a team that is making a discernible positive contribution to ADP's success. Our goal is to become the clear employer of choice for our current and future associates.
- We are committed to achieving World Class Service. We exceed our clients' requirements and expectations by providing solutions that enable them to succeed in their businesses. We define service broadly, from initial contact with a prospect, to product quality, to anticipating client need and preferences, to overall client satisfaction. It requires associates to treat every interaction with a client as an opportunity to enhance that client's perception of ADP. We are committed to investing in state-of-the-art technologies to develop, deliver and support our products and services, and advance our World Class Service vision. We see World Class Service as a journey where, whenever we approach an identified destination, we increase our objectives and raise our goals in order to become even better.
- ADP seeks to achieve and maintain market-share leadership, primarily through internal growth of its core businesses. Internal growth will come from further penetration of our existing markets, extending our market opportunities through broader product offerings, increasing our client retention rates, and continuing our international expansion. Acquisitions and alliances will supplement our internal growth. We will continue to look for entry into new markets that capitalize on and leverage "Our Special Strengths."
- Success is measured by increasing numbers of extremely satisfied clients, higher client retention rates, broader client relationships, increased market share, higher associate retention rates, and consistent implementation of our values and Corporate Philosophy resulting in ever-increasing revenues, earnings and shareholder value.
- The Marketplace (clients, prospects and competition) is the ultimate judge of performance. We want to be the market leader (in terms of quality, service, size and earnings) in each market we serve.
- Our Shareholders expect and deserve growing profits and returns from their investments in ADP. We are proud of our record of consistent earnings growth. We seek to maintain this consistent growth without sacrificing our other important principle.
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Diversity
There are many factors that contribute to the success of ADP. But without a myriad of perspectives, we could not deliver world-class service to our clients. Our strengths are our differences. Our values and goals are only enriched by the backgrounds, cultures and points of view that ensconce our entire organization. As a global leader in premier transaction processing and information-based business solutions, a diverse perspective is invaluable to our continued success. And at ADP, one of our greatest successes is having an inclusive workforce that values each individual and enables our people to reach their full potential.
Our goal is to have a workforce that reflects the many different cultures of our clients and communities where we operate. Together, we look to continue our diverse thought leadership as we make a resounding impact on different businesses, cultures and societies all around the world.
For ADP, diversity is much more than ensuring equal employment opportunity. It is our aim to have an inclusive meritocracy that values each individual and enables our people to reach their full potential.
ADP's Diversity Mission is to foster an inclusive work environment... one that embraces and leverages the diverse dimensions of each associate to support the long-term growth objectives of the company. Our commitment to inclusiveness enables each associate to have full access to resources and opportunities which capitalize on their potential to add value to our stakeholders.
As an Employer of Choice, ADP actively promotes an inclusive work environment with initiatives that include:
- Domestic Partner Benefits
- Diversity Training
- Mentoring Programs
- Flexible Work Arrangements
- On-site Day Care Centers
- Cultural Awareness Programs
For more information on ADP’s diversity initiative, Click here | |
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