JOB DESCRIPTION

Job Title : Client Support Representative – Practice Admin

Reports to: Client Support and Training Manager

Job Summary:

PracticeAdmin (PA) is a supplier of web based medical software and solutions, with an emphasis on revenue cycle management, a.k.a. billing!

Enjoy the challenge of taking clients through the full sales cycle, from doing the initial demo, to assisting with enrollment and setup, and then continuing with ongoing support to ensure that they remain satisfied customers.

Essential Functions

1. Client Demo’s . Show prospective clients the features and functions of our medical practice management system, utilizing online conferencing software.

2. New Client Enrollments: Assist with new client enrollments and EDI setup in the PA System.

3. Client Training: Train new PA clients on optimal use of the system to perform scheduling, charge entry, payment posting and AR follow-up tasks

4. Customer Support: Provide over the phone or internet support for PA clients, walking them through issues related to the use of the system to perform charge entry, payment posting and AR follow-up

Minimum Qualifications:

1. Experience working in a medical billing environment with claims and EDI enrollment process.

2. Excellent written, verbal and phone communication skills.

3. Strong organizational skills.

4. Knowledge of and proficiency in MS Word, MS Excel

5. Ability to multi-task and manage competing demands.

6. Demonstrated ability to work under pressure and meet deadlines.

7. Proficiency working with computers is a must.

We provide a competitive package of benefits including health, dental, disability insurance, 401k, FSA.