Outside Call Center Supervisor, US Directory $35K - $40K: Xacti Corporation

About the Company

Xacti is an Internet publishing and marketing company founded in 2000. Operations are global and are comprised of a diversified portfolio of scalable businesses. Xacti has a proven history of profitability and success through innovation and technology. Xacti operates 3 principle business divisions: local search, search, and consumer memberships. To learn more about our products and services please visit: www.usdirectory.com,

Job Description – Bilingual (Spanish/English) Outside Call Center Supervisor, US Directory $35 – 45K with bonuses of $10 - $15K

Xacti is looking for a Bilingual (Spanish/English) Outside Call Center Supervisor for our Boca Raton, FL location. This position requires proven experience in Inbound/Outbound call center supervision, presentation/document creation, knowledge of sales/marketing practices and procedures. Must be proactive and have an outgoing personality along with excellent telephone and interpersonal communication skills.

Responsibilities

· * Maintain detailed knowledge of work flow, service levels, policies and procedures for the call center and the company

· * Provide feedback, direction and training to off-shore call center representatives on a consistent and planned basis; including counseling, development and action plan.

· * Support management in achieving objectives, meeting deadlines, achieving department excellence.

· * Monitor all activities of off shore Call Center using standard QA practices

· * Assist potential and current customers

· * Read and route correspondence and reports

· * Organize department files and establish procedures

· * Send/receive telecommunications

· * Other Duties, as assigned

Qualifications

· * 3-5 years of extensive Inbound/Outbound call center experience

· * 3-5 years of experience in support of a sales or marketing effort in a call center environment

· * Must be pro-active, persistent, and not afraid of a challenge

· * Excellent phone and interpersonal communication skills

· * Computer/Internet literate (knowledge of MS Word, Excel, PowerPoint)

· * Experience juggling multiple projects in a fast-paced environment

· * Project Management knowledge, a plus

· * Excellent writing and proofreading skills

· * Team oriented

· * Strong organizational skills

· * Highly motivated self-starter

* College degree

Benefits

Xacti offers an competitive benefits and compensation package and is proud to be an equal opportunity employer. We support a smoke-free, drug-free working environment. After successful completion of the 90-day introductory period the benefit package will be:

• 15 Paid Vacation Days a year
• 9 Paid Holidays
• Fully-paid Medical Insurance and Dental Insurance
• Short/Long term Disability and Term Life
• Frequent Company Outings

Benefits are subject to change. This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. To all recruitment agencies: Xacti does not accept agency resumes. Please do not forward resumes to our jobs alias, Xacti employees or any other company location. Xacti is not responsible for any fees related to unsolicited resumes.