 Evening TSR Team ManagerDEPARTMENT: Northeast Bay AACC
SCHEDULE: Full time regular, 40 hours/week, Evening shift, Monday-Friday, 1:30pm – 10:00pm; Weekend rotation.
EDUCATION/LICENSE/CERTIFICATION: Bachelors degree or equivalent experience preferred.
JOB SUMMARY: Supervises a single shift of telephone representatives. Ensures high productivity.
QUALIFICATIONS: Previous experience (usually 1-2 years) in a supervisory or operations role required, preferably in a healthcare setting. Experience in medical office/ambulatory care preferred. Experience in staffing/scheduling preferred. Equipment knowledge (i.e., ACD, VRU, LAN) about basis operation and purpose required. Basic knowledge of PCs and related software required. Must have ability to perform multiple tasks in a heavy workload environment. Bilingual skills in Spanish or Cantonese preferred. Must be able to work in a Labor/Management Partnership environment.
DUTIES: Hires, trains, and supervises competent, productive, motivated staff to provide high quality telephone service to Kaiser members. Coordinates and directs daily shift operations in collaboration with other supervisors. Ensures cost effective operations while remaining within budgetary guidelines on daily basis. Participates in establishment of group budget. Collaborates with management team to plan and achieve center goals and objectives. Ensures all are answered on a timely basis. Assists staff with resolving the more complex questions and/or calls. Troubleshoots minor problems with computers and phones.
Kaiser Permanente conducts compensation reviews of positions on a routine basis. At any time, Kaiser Permanente reserves the right to reevaluate and change job descriptions, or to change such positions from salaried to hourly pay status. Such changes are generally implemented only after notice is given to affected employees.
Consistently supports compliance and the Principles of Responsibility (KP’s code of conduct) by maintaining confidentiality, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, and adhering to applicable Federal and State laws and regulations, accreditation and licensure requirements, and KP policies and procedures.
In addition to defined technical requirements, accountable for consistently demonstrating service behaviors and principles defined by the Kaiser Permanente Service Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, and behaviors necessary to provide superior and culturally sensitive service to each other, to our members, and to purchasers, contracted providers and vendors.
FOR CONSIDERATION: Submit a resume & cover letter indicating “Kaiser employee” (only if a Kaiser employee), facility where the position is located, position title and posting # in the upper left hand corner of the cover letter. Also include information on your current position, job title, and department and CSA/Facility location at Kaiser. Performance evaluations must be available upon request.
Submit a transfer application, a resume, and a current performance evaluation. Transfers must reference required skills. ******************************************************************************
CONTACT:
Martha Hoffman
VAACC Department
1617 Broadway St.
Vallejo, Ca. 94589
Please Drop Off Transfer Applications to the: Admin Front Desk
Or you can fax it to:
707-556-3755 or 8-523-3755
PLEASE NOTE: - Kaiser Permanente is an AA/EEO employer -
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